All the services we provide are tailored to our clients’ needs. We have no “one size fits all” policy nor a “that’ll do” ethos. The client is always the driver of “how much of what by when”.

With over 25 years’ experience using Microsoft Office, in all its guises, we are able to provide expert support to a range of professionals.

Although the main focus of our work is based around Word, we have a good working knowledge of Excel and PowerPoint, designing templates and creating documents in all three programs.

Our diverse client portfolio enables us to work with a broad range of profession specific terminology.

We can provide ad hoc absence cover, which is both timely and cost effective.

We produce timesheets for all work carried out and bill monthly, providing an analysis of work done by department by author/user.

Our remote training facility allows us to create short, task-specific demonstrations on how to fix/create or tweak particular documents – saving you time, money and sanity.

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Rescuing mangled documents is one of our specialities, as many commercial precedents, often created from software such as WordPerfect and even WordStar, can throw up anomalies when being used by time pressured fee earners.

We process digital recordings and copy type old documents into your house style.

It can sometimes be faster to retype an old document rather than convert it, using proprietary conversion software, and then reformat it to your house style. It also allows the document to be reviewed, during the retyping process, for anomalies and inconsistencies, which we then highlight. All jobs are returned with an accompanying “Readme” file, detailing any potential problems our work has identified.

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We produce, and this is not an exhaustive list, documents such as:

• reports (condition, title, medical – including expert witness)
• witness statements (verbatim from live recordings)
• deeds
• Instructions to Counsel
• general correspondence (including attendance notes, memos)
• agreements (sale & purchase, non-disclosure, share transfers)
• affidavits
• medical notes; and
• manuals (operational, governance, how-to, etc.)

We proof read third party transcriptions of documents such as Court proceedings and witness statements. Experience has shown that accuracy levels in these specific documents are very variable. English is a difficult language, borrowing as it does from a hotch-potch of diverse sources. Add to that the context element – which “sight, site or cite” did you mean – illustrates the point admirably.

We also proof read websites.

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Whilst we train our staff to maximise the benefits of the versatility and comprehensive elements inherent in Microsoft Office, we find teaching an adult grammar and punctuation challenging. Therefore we have a rigorous selection process so you won’t have to look out for the correct use and spelling of practise/practice, bought/brought or stationery/stationary.

We are real people. We like talking to our clients, discussing their requirements and giving practical advice wherever possible.

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We work exclusively for the professions and government departments. One member of staff has a high-level security clearance from the Ministry of Defence.

We know, and constantly hold in the forefront of our minds, that confidentiality and trust are touchstones for our clients. We understand what the political, financial and reputational impact a breach of that confidentiality and trust could do. As a result we do not use Cloud computing; all our servers are under our direct physical control and access to them is limited and monitored. We do not use WiFi.

Our isolated location prevents unintentional passing of information between potentially competing companies, i.e. no coffee houses/bars or lunch outlets within several miles.

We maintain the same levels of confidentiality as between a law firm and its clients.

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