Instant expert MS Office support available.

Call us to find out more.

Instant expert MS Office support available.

Call us to find out more.

The new Normal

Working from home may be considered to be the new normal, but occasionally you need expert MS Office support.

When your own end user IT support is not available, call or email us with your Office problem and we promise to find you a solution, quickly and economically.

Covid-19 has meant fee earners are more isolated from their PAs and IT support and therefore need to be highly competent themselves in producing their written work.

Historically, fee earners and PAs have been assumed to have at least adequate knowledge of MS Word, the industry standard. This is generally not the case and the new Normal is already exposing this weakness with the latest versions of MS Office adding to the confusion.

It is generally accepted that online precedents, even if the client’s house style has been adopted, can be problematic due to historical document development through several different word processing programs.

We can design online training programmes delivered by Zoom or Teams call to meet your specific needs and create problem-free precedents. Price by individual negotiation.

We can transcribe the recordings of your virtual online meetings, telephone conferences and podcasts to the same high standard of the verbatim transcription service we provide to the Courts (see Sectors).

For transcription and support services, we do not have standard terms of business because we produce a tailor-made contract for each client. We charge a modest up-front and thereafter annual registration fee for each individual and corporate user. This funds our due diligence and administration, and then we charge for work done by the minute, at hourly rates specific to the type of service we provide.

Call or email us for a quotation or a better understanding of the services we offer, and levels of security and confidentiality.

About us

We are high level Microsoft Word™ users and trainers who have been providing services to professional clients including lawyers, trust companies, financial investigators, and Courts for over 25 years.

Our “pay as you use service” enables clients to control the cost of their support services and related equipment.

We can produce everything from complex contract documents and verbatim Court transcripts to general correspondence.

The advent of digital recording and secure internet transmission allows our service to be used around the world, with many of our clients based outside the UK.

We are highly educated and motivated with a detailed knowledge of the working systems of the professions. We understand the importance of our clients’ deadlines and provide a flexible service geared to meeting them.

The words “that’ll do” have no place in our ethos.




Solicitors & attorneys

  • corporate & commercial contracts
  • affidavits
  • attendance notes
  • leases
  • wills & settlements
  • meeting minutes
  • resolutions
  • litigation disclosure
  • related correspondence

Courts, tribunals & inquiries

  • criminal
  • family
  • civil
  • public services


  • opinions and advice
  • skeleton arguments
  • submissions


Commercial & residential

  • leases
  • licences
  • catalogues/brochures
  • reports
  • valuations

Building & surveying

  • condition reports
  • Scott schedules
  • dilapidations
  • party wall awards
  • feasibility studies


Trust companies

  • deeds
  • agreements
  • letters of wishes
  • licences

Anti-money laundering investigators

  • interviews
  • reports

Some of our clients




Verbatim General
Court hearings correspondence
witness statements reports
dealing rooms attendance notes
video conferencing manuals
podcasts, etc. minutes, etc.

All work is proofread against the original recording or document and (if necessary) amended before being returned to the author.

It is essential for all parties that returned work is accurate and reliable. It can make the difference between acquittal or a 10 stretch; grounds for an appeal or not.

We also copy type non-digital documents.


We’ve trained everyone from CEOs and Managing Partners to PAs and trainees.

Our courses are tailored to our clients’ needs and their specialty.

Each course is customised for the client once we have established their requirements.

This can include:

  • A basic overview of the mechanics of Word
  • How those mechanics drive document creation
  • Why things go awry and how to fix them, using your documents as examples
  • Tricks and tips
  • Shortcut keys
  • Q&A session

We conduct virtual, hands-on, one to one sessions as well as onsite classroom training (Covid-19 permitting).


We can correct “mangled” documents, including widely available third party precedents, to include:

  • Multi-level numbering
  • Cross-referencing
  • Tables of contents
  • Page and section breaks
  • Page and section numbering
  • Headers and footers
  • Inserting images within text

If anything goes haywire, we’re at the end of a telephone. See also Document Doctor.


We create templates, using your house style if you have one, which match your layouts, including letterheads, reports, forms, affidavits, discovery, verbatim transcripts, Opinions, etc.

Our templates include all of the elements described in Reformatting.

House styles

We can create a house style unique to your organisation to maintain your corporate image across all forms of documentation, including logos, layout and form.


We create precedents in your own House styles to complement your corporate image.

If third party precedents do not incorporate all the features that you require, we can use our Document Doctor service to reformat them.

Document Doctor

Will fix just about any problem you have with your document, except the correctness of its content. See also Reformatting.


How do you charge?

We apply an hourly rate but charge by the minute. We keep detailed timesheets and provide monthly analysis by user and department if required.

Is there a minimum fee?

Please contact us for further information.

Are contract rates available?

Yes. Please contact us to discuss your requirements.

How secure will my document be?

We have multiple layers of security.

All our operators sign a confidentiality agreement with us.

For ultra secure work we use to send and/or receive work in encrypted form.

For more information, please see our privacy policy.

Contact us

We are happy to discuss your requirements over the telephone or you can email us.

Call us on +44 (0) 333-772-1881


Or complete and send the contact form below.

Hours of work

Our normal working hours are 9.00am to 5.30pm GMT, Monday to Friday (excluding UK public holidays).

Contract clients have access to out of hours working.

Contact form